Privacy policy

• Contact details: your name, email address and mobile number, and the name and number of anyone you book for.
• Appointment details: the service address and access, parking and pet notes you give us, the date and time, and your massage preferences (type, length, pressure, how much conversation you like, and any therapist preference).
• Health notes, only if you choose to share them: injuries, surgeries, pregnancy, allergies, skin conditions or anything else your therapist should know.
• Phone verification: we text you a one-time code that expires in 10 minutes, and keep a record that your number was verified.
• Payments: amounts, tips, credits and refunds for your bookings. When you pay by card in the app, the card is handled by our payment processor. We never see or store your full card number.
• Messages with us: when you use the ? help button or reply to us, we keep the conversation and any photos or screenshots you choose to attach, together with the screen you were on, whether you were using iPhone or the web, and the app version, so we can fix problems.
• Therapists: name, phone, email, optional gender, skills, service area, availability, license and insurance details, payout details (for example a Zelle handle), jobs and earnings.

We do not use your device’s location, contacts or microphone. We use only the address you type in. We see a photo only when you pick it and attach it to a message; the app never browses your photo library, and we shrink each photo on your device before it is sent. We do not use advertising or tracking tools, and we do not follow you across other apps or websites.

We use one essential cookie to keep you signed in. Your device also saves an unfinished booking or help message so you don’t lose it; that copy stays on your device until you finish or clear it. Our hosting provider keeps standard server logs (IP address, browser or device type, pages requested) for security and troubleshooting.

• To verify your phone number, schedule your massage, match you with a qualified therapist and deliver the service.
• To send booking texts: verification codes, confirmations, reminders, payment requests and updates about your appointment.
• To take payments, issue refunds and credits, and pay therapists.
• To answer your questions, fix problems and improve the app.
• To keep clients and therapists safe, prevent fraud and meet our legal obligations.

• JRPro staff, to run bookings and help you.
• Your therapist. Before your booking is confirmed, therapists being offered the job see only the general area (city and ZIP code), the service and your preferences. Once your booking is confirmed, your assigned therapist sees your name, address, access notes and any health notes you shared.
• Service providers who run the app for us, only to provide their service to JRPro: website and app hosting (Vercel), our database and file storage (Neon), our text-message provider and our card payment processor. They are not allowed to use your information for their own purposes.
• When the law requires it, to protect someone’s safety, or as part of a sale or merger of our business, in which case this policy continues to apply to your information.

We do not sell your personal information and we do not share it for advertising.

Booking texts are part of the service. We send marketing texts only if you separately agree to them. Reply STOP to any message to opt out, or HELP for help. Message and data rates may apply. We do not share your mobile number or text-message consent with anyone for their marketing.

Health notes are optional, and we treat them as sensitive. We use them only to keep your massage safe and to send the right therapist. Only JRPro staff and your assigned therapist, after your booking is confirmed, can see them.

We keep booking and payment records for as long as we need them to provide the service and to meet tax, accounting and legal requirements. We keep health notes and help conversations (including photos attached to them) only as long as they are useful for your bookings and support, and we delete them when you ask unless the law requires us to keep them. Verification codes expire within minutes.

• Ask for a copy of your information, or ask us to correct or delete it. Email Info@justrelaxprofessionals.com, or call 614-568-7979. We confirm it’s you through your phone number and reply within 30 days. We may keep records of completed bookings and payments that the law requires us to keep.
• Stop marketing texts at any time by replying STOP.
• Turn app notifications on or off in your device settings.

Just Relax Pro is for adults. You must be 18 or older to book. We do not knowingly collect information from children under 13. If you think a child has given us information, contact us and we will delete it.

Information travels to and from the app encrypted. Access is limited by role: therapists see only what their job needs, health notes are restricted as described above, and photos you attach to a help conversation are visible only to you and JRPro staff. No system is perfectly secure, but we work to protect your information.

If we change this policy, we will update the date above. If a change is significant, we will tell you in the app.

Just Relax Professionals LLC, Columbus, Ohio. Email Info@justrelaxprofessionals.com or call 614-568-7979.